FAQs

Frequently Asked Questions (FAQ)

Last Updated: December 2025

This page addresses common inquiries regarding our operations at storesatlas.com. Our goal is to provide a transparent shopping experience in full alignment with U.S. consumer protection standards.

1. ORDERING AND MODIFICATIONS

How can I place an order? Select your desired products, add them to your shopping cart, and follow the secure checkout prompts. Once your payment is confirmed, you will receive an automated email from support@storesatlas.com containing your order number.

Can I modify or cancel my order? We aim to process orders rapidly. You may request changes to your shipping address, item details, or a full cancellation only if the order has not yet entered the fulfillment phase. Once an order is processed or shipped, we cannot make modifications or stop the delivery. Please contact us immediately if you notice an error.

Do I need an account to shop? No, guest checkout is fully supported. However, creating an account allows you to maintain an order history and manage your preferences more efficiently.

2. SHIPPING AND DELIVERY

Where do you ship? Currently, Storesatlas exclusively ships to addresses within the United States, including all 50 states. We do not offer international shipping at this time.

What is the estimated delivery timeline? Our shipping process consists of two stages:

• Handling Time: 1–2 business days (Monday – Friday).
• Transit Time: 3–7 business days. Total estimated delivery is generally within 4–9 business days.

Which shipping carriers do you use? We partner with reliable carriers including USPS, UPS, FedEx, and DHL to ensure your package arrives safely.

How can I track my package? Once your order departs our facility, a tracking number will be sent to your registered email. Please allow 24 hours for the carrier’s system to update the tracking status.

3. RETURNS AND REFUNDS

What is your return policy? At storesatlas.com, we offer a 30-day return window starting from the date of delivery. Items must be in their original, unused condition with all tags and packaging intact.

How do I initiate a return? Please email our support team at support@storesatlas.com with your order number and the reason for the return. We will provide instructions on where to send your package.

How long do refunds take? Once we receive and inspect your returned item (usually within 2 business days), we will trigger a refund to your original payment method. Depending on your financial institution, the funds typically appear in your account within 5 business days.

4. PAYMENTS AND SECURITY

What payment methods are accepted? We accept a wide range of secure payment options:

• Major Credit/Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club.
• Digital Wallets: Apple Pay, Google Pay, Shop Pay, and PayPal.

Is my transaction secure? Yes. storesatlas.com utilizes SSL (Secure Sockets Layer) encryption and PCI-compliant payment processors. We do not store your sensitive credit card information on our servers.

Why was my payment declined? Common reasons include a mismatch between the billing address and the card file (AVS), insufficient funds, or security blocks placed by your bank. Please ensure all details are entered exactly as they appear on your statement.

5. PRIVACY AND LEGAL

How is my data handled? We respect your privacy. Your data is used strictly for order fulfillment, fraud prevention, and improving our services. Storesatlas does not sell your personal information to third parties.

Who owns the content on this site? All website design, text, graphics, and logos are the intellectual property of Storesatlas. Unauthorized use of our content is prohibited.

6. CONTACT INFORMATION

For any further questions or assistance, please reach out to our dedicated support team.

Store Name: Storesatlas

Email: support@storesatlas.com Physical

Address: 408 Chippewa Trail, Browns Mills, NJ 08015, United States

Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST