Return & Refund

Return and Refund Policy

Last Updated: December 2025

At Storesatlas, we are committed to providing a transparent and reliable shopping experience. This policy explains our procedures for returns, refunds, and exchanges to ensure you are fully informed of your rights when shopping at storesatlas.com.

1. RETURN WINDOW AND ELIGIBILITY

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, and in its original packaging with all tags attached. You will also need the receipt or proof of purchase.

2. NON-RETURNABLE AND RESTRICTED ITEMS

Certain types of items cannot be returned for health, hygiene, or safety reasons. This includes:

• Personal care goods or hygienic items.
• Custom products, such as special orders or personalized items.
• Final sale items or gift cards.
• Items damaged by the customer after delivery.

3. THE RETURN PROCESS

To start a return, you must contact us at support@storesatlas.com. Please provide your order number and the specific reason for the return.

Once your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. RETURN SHIPPING AND FEES

We strive to make the process as simple as possible. Storesatlas offers free return shipping for all domestic orders. There are no restocking fees and no hidden charges applied to your return. Whether you changed your mind, ordered the wrong size, or received a defective product, we will cover the return shipping costs.

5. REFUND TIMELINE AND PROCEDURES

We will notify you once we’ve received and inspected your return (usually within 2-3 business days of arrival). If approved, you’ll be automatically refunded on your original payment method.

The total time for the refund to reflect in your account is typically 7 business days. This includes:

• Inspection: 2 business days.
• Processing: 2 business days.
• Bank/Credit Card clearance: 3 business days.

6. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We offer free shipping on exchanges to ensure you get the perfect fit or color without extra costs.

7. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order upon reception. Contact us immediately at support@storesatlas.com if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right with a free replacement or a full refund. We may ask for photo evidence to help us improve our quality control.

8. ORDER CANCELLATIONS

If you wish to cancel your order, please contact us immediately. Cancellations are only possible before the order has been processed or shipped. Once the fulfillment process has begun, we are unable to cancel the order, and you must follow the standard return process after the item arrives.

9. CUSTOMER RESPONSIBILITIES

It is the customer’s responsibility to provide a correct and complete shipping address. Storesatlas is not responsible for items delivered to an incorrect address provided by the buyer. Additionally, returned items must be shipped back within 14 days of the return approval date.

10. CONTACT INFORMATION

For all inquiries regarding returns, refunds, or cancellations, please use the following contact details:

Store Name: Storesatlas 

Website: storesatlas.com 

Email: support@storesatlas.com 

Address: 408 Chippewa Trail, Browns Mills, NJ 08015, United States