Cancel/ Change Order

Order Cancellation and Modification Policy

Last Updated: December 2025

At Storesatlas, we strive to process and ship your orders as quickly as possible. Because our fulfillment system is designed for speed, there is a limited window of time during which we can cancel or modify an order. This policy explains your rights and the procedures for requesting changes to an order placed on storesatlas.com.

1. The Modification Window

We allow for cancellations or changes within 12 hours of order placement, provided that the order has not yet entered the “Processing” or “Shipped” stage.

Once our warehouse team begins picking and packing your items (Handling Stage), we can no longer guarantee that a cancellation or modification can be successfully executed.

2. Order Cancellation Procedures

If you wish to cancel your order entirely:

• Eligibility: Requests must be made before the order is processed for shipment.
• How to Request: Email our support team at support@storesatlas.com with the subject line “URGENT: Order Cancellation.”
• Required Information: Please include your full name and order number.
• Refunds: If a cancellation is successful, a full refund will be issued to your original payment method within 5 business days.

3. Order Modification Requests

We assist with the following changes whenever the fulfillment status permits:

• Item Changes: Swapping for a different size, color, or variant (subject to stock availability).
• Information Updates: Correcting a misspelled name, phone number, or email address.
• Address Corrections: Updating the shipping destination.

Price Differences:

• If a requested change results in a higher total, we will provide a secure link for the remaining balance.
• If a change results in a lower total, the difference will be refunded to your original payment method.

4. Address Change Limitations

Accuracy is the responsibility of the customer. Please verify your shipping address at checkout.

• Before Processing: We can update the address for free.
• After Shipping: Once the package is with the carrier (USPS, UPS, FedEx, or DHL), we cannot change the destination. You may contact the carrier directly to request a reroute, though they may charge an independent service fee.

5. Orders Already Shipped

Once an order has been handed over to the carrier and a tracking number has been generated:

• The order cannot be canceled or modified.
• You must wait for the package to arrive and then follow our Return & Refund Policy.
• We offer 100% Free Returns within a 30-day window. You will not be charged any restocking fees for returning an item you no longer wish to keep.

6. Duplicate and Accidental Orders

If you accidentally place a duplicate order, please contact support@storesatlas.com immediately. We will cancel the duplicate and issue a full refund as long as the request is received before fulfillment begins.

7. Out-of-Stock and Fulfillment Issues

In rare cases where an item becomes unavailable after you have placed an order:

• We will notify you via email immediately.
• You will be offered the choice of a full refund or a replacement item of equal value.
• If we do not hear back from you within 48 hours, we will automatically cancel the unavailable portion of the order and refund you.

8. Handling and Transit Times

To ensure consistency with our Shipping Policy:

• Handling Time: 1–2 Business Days.
• Transit Time: 3–7 Business Days.
• Shipping Fee: $6.99 Flat Rate.

9. Contact Customer Support

For all urgent cancellation or change requests, please reach out during our operational hours:

• Store Name: Storesatlas
• Website URL: storesatlas.com
• Email: support@storesatlas.com
• Mailing Address: 408 Chippewa Trail, Browns Mills, NJ 08015, United States
• Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)