Shipping & Delivery

Shipping Policy

At Storesatlas, we strive to provide a reliable, transparent, and efficient shipping experience. This policy outlines how orders are processed, shipped, and delivered when you shop at storesatlas.com.

1. Order Processing & Timelines

To ensure transparency, we break down our delivery time into two stages: Handling Time and Transit Time.

• Order Cut-Off Time: 5:00 PM (EST) – Monday to Friday.
• Handling Time: 1 business day (Monday – Friday). Orders placed after the cut-off time or on weekends/holidays will be processed the following business day.
• Transit Time: 2 – 4 business days (Monday – Friday).
• Total Estimated Delivery Time: 3 – 5 business days.

2. Shipping Costs

We offer a simple flat-rate shipping structure for all orders within the United States:

• Shipping costs are clearly displayed at checkout before payment completion.
• There are no hidden fees or taxes added after your purchase.

3. Shipping Methods & Destinations

• Service Area: Currently, we only ship to addresses within the United States.
• Carriers: We partner with USPS, UPS, and FedEx to ensure secure and timely delivery. The carrier is selected based on your location and logistical efficiency.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. Please allow up to 24 hours for the tracking information to become active on the carrier’s website.

5. Shipping Address & Modifications

• Accuracy: Customers are responsible for providing a complete and accurate shipping address. Storesatlas is not liable for deliveries unsuccessful due to incorrect address information.
• Changes: If you need to change your shipping address, please contact us at support@storesatlas.com immediately. Address modifications are only possible before the order has been processed.

6. Delivery Issues & Damaged Items

• Damaged Packages: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will provide a replacement or full refund at no additional cost to you.
• Lost or Stolen Packages: If a package is marked as “Delivered” but you have not received it, please contact the carrier directly. Storesatlas is not responsible for packages stolen after confirmed delivery.

7. Returns & Shipping Fees

• Standard Returns: Original shipping fees are non-refundable for returns due to a change of mind.
• Defective/Incorrect Items: If the return is a result of our error (you received an incorrect or defective item), Storesatlas will cover all shipping costs to ensure you receive a full refund or replacement.

8. Contact Information

For any questions regarding your shipment, please reach out to our support team:

• Email: support@storesatlas.com
• Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
• Address: 1960 N Calvert St Apt 203, Arlington, VA 22201-4178, United States